John Erickson, CEO of Credit Services International, shares his career journey in accounts receivable management in the latest ACA Collector Magazine, highlighting his path from family business roots to industry leadership, the importance of mentorship, and his commitment to innovation and growth in high-pressure environments.

When former FBI hostage negotiator Chris Voss published Never Split the Difference in 2016, few predicted the profound ripple it would send through corporate boardrooms, B2B sales teams, and revenue strategy seminars…

Creditor clients require collection agencies to obtain a number of certifications to ensure their systems are secure. One of the most sought-after is the System and Organization Controls (SOC) certification…

Hiring and retention have long been some of the hardest tasks in the accounts receivable management (ARM) industry. Your operational ideas may be amazing and your technology top-of-the-line, but…

In the fall of 2024, I was sitting in my weekly finance meeting with Pramod Dabir, my business partner at Arcbound. As we combed through the numbers, a question hit me with unusual clarity: 

Over the past year, LinkedIn has undergone a seismic shift in the type of content that gains traction. Gone are the days when corporate pages and sales teams could rely solely on direct product promotions, aggressive call-to-actions…

The mergers and acquisitions (M&A) landscape in 2024 was marked by dynamic shifts, strategic consolidations, and evolving market conditions. Businesses looking to expand, diversify, or optimize operations have been closely watching…

If you are active in the professional services industry, you probably have existing relationships with your competitors. These relationships may be limited to social interactions at conferences or connections on LinkedIn…

If you are running a licensed professional services organization, especially if your industry has significant compliance challenges, the chances are that your business has lots of moving parts…

In today's dynamic business landscape, fostering relationships with competitors can lead to unexpected opportunities and mutual growth. While it may seem counterintuitive, building strong connections with your rivals can benefit your business in numerous ways…

Uncertainty is common in the mergers and acquisitions (M&A) industry. Between the 2020 pandemic, an unpredictable economy, and a newly elected administration, feeling unsure is only natural…

In the fast-evolving landscape of accounts receivable management, artificial intelligence is not just a buzzword but a transformative force reshaping how debt recovery firms operate…

The debt collection landscape is experiencing significant turbulence as the Consumer Financial Protection Bureau (CFPB) undergoes structural changes and shifts its regulatory approach. These developments have created a climate of uncertainty for debt recovery agencies…

In part one of our three-part blog series we dive into the details of this first point: What SOC is and what its benefits are…

In part two of our three-part blog series we dive into the details of our second point: What cost and time commitment are involved in SOC certification…

In part three of our three-part blog series we dive into the details of our second point: What cost and time commitment are involved in SOC certification…