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Changing the Game: How Chris Voss's Never Split the Difference Is Reshaping Sales Negotiation Strategies
When former FBI hostage negotiator Chris Voss published Never Split the Difference in 2016, few predicted the profound ripple it would send through corporate boardrooms, B2B sales teams, and revenue strategy seminars…
Level Up Your Security: Is SOC Certification Right for Your Agency?
Creditor clients require collection agencies to obtain a number of certifications to ensure their systems are secure. One of the most sought-after is the System and Organization Controls (SOC) certification…
Hiring Beyond Borders: Offshoring provides cost savings and operational flexibility. Here’s how you can get started.
Hiring and retention have long been some of the hardest tasks in the accounts receivable management (ARM) industry. Your operational ideas may be amazing and your technology top-of-the-line, but…
From Ferrari to Honda: Scaling Personal Brands Inside Professional Service Firms
In the fall of 2024, I was sitting in my weekly finance meeting with Pramod Dabir, my business partner at Arcbound. As we combed through the numbers, a question hit me with unusual clarity:
The Impact of Employee-Generated Content (EGC): How LinkedIn’s Shift is Driving Authentic Engagement and Real Business Growth
Over the past year, LinkedIn has undergone a seismic shift in the type of content that gains traction. Gone are the days when corporate pages and sales teams could rely solely on direct product promotions, aggressive call-to-actions…
2024 Mergers and Acquisitions Review: Key Trends and Insights
The mergers and acquisitions (M&A) landscape in 2024 was marked by dynamic shifts, strategic consolidations, and evolving market conditions. Businesses looking to expand, diversify, or optimize operations have been closely watching…
Competitor Relationships – Why You Should Be Developing Them, PART ONE
If you are active in the professional services industry, you probably have existing relationships with your competitors. These relationships may be limited to social interactions at conferences or connections on LinkedIn…
Competitor Relationships – Why You Should Be Developing Them, PART TWO
If you are running a licensed professional services organization, especially if your industry has significant compliance challenges, the chances are that your business has lots of moving parts…
Competitor Relationships – Why You Should Be Developing Them, PART THREE
In today's dynamic business landscape, fostering relationships with competitors can lead to unexpected opportunities and mutual growth. While it may seem counterintuitive, building strong connections with your rivals can benefit your business in numerous ways…
2025 M&A Outlook for Professional Services Firms
Uncertainty is common in the mergers and acquisitions (M&A) industry. Between the 2020 pandemic, an unpredictable economy, and a newly elected administration, feeling unsure is only natural…
The Evolution of Propensity to Pay Models: How AI is Transforming Debt Recovery
In the fast-evolving landscape of accounts receivable management, artificial intelligence is not just a buzzword but a transformative force reshaping how debt recovery firms operate…
Navigating Uncertainty: Recent CFPB Changes and Their Impact on Debt Recovery Agencies
The debt collection landscape is experiencing significant turbulence as the Consumer Financial Protection Bureau (CFPB) undergoes structural changes and shifts its regulatory approach. These developments have created a climate of uncertainty for debt recovery agencies…
SOC Certification for Your Professional Services Business: What You Need to Know, Part One
In part one of our three-part blog series we dive into the details of this first point: What SOC is and what its benefits are…
SOC Certification for Your Professional Services Business: What You Need to Know, Part Two
In part two of our three-part blog series we dive into the details of our second point: What cost and time commitment are involved in SOC certification…
SOC Certification for Your Professional Services Business: What You Need to Know, Part Three
In part three of our three-part blog series we dive into the details of our second point: What cost and time commitment are involved in SOC certification…